Terms and Conditions
Last Updated: 01/06/2024
At Ninearc Agency (“we,” “us,” “our”), we are committed to protecting your privacy. These Terms & Conditions outlines how we collect, use, and safeguard your personal information when you use our services or visit our website (www.ninearc.ca). By engaging with our services, you agree to the terms of these Terms & Conditions.
1. Information We Collect
We may collect the following types of personal information:
• Personal Details: Name, email address, phone number, business details, and billing information.
• Payment Information: When you make a purchase, we collect payment details, but we do not store credit card information. Payments are processed securely through third-party providers.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and referral sources.
• Communication Data: Any information you provide through inquiries, emails, or customer support interactions.
2. How We Use Your Information
We use your information to:
• Provide and manage our services.
• Process transactions and send invoices.
• Respond to inquiries and customer support requests.
• Improve our website and services based on user behavior and feedback.
• Send marketing emails, newsletters, and promotional offers (you can opt out at any time).
• Comply with legal and regulatory obligations.
3. Sharing of Information
We do not sell, rent, or trade your personal information. However, we may share your data with:
• Third-Party Service Providers: Payment processors, marketing platforms, and analytics providers who help us operate our business.
• Legal Authorities: If required by law, we may disclose your information to comply with legal obligations, fraud prevention, or security concerns.
• Business Transfers: In the event of a merger, acquisition, or business restructuring, your data may be transferred to new ownership.
4. Data Security
We implement industry-standard security measures to protect your personal information. However, no data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Your Rights
Depending on your location, you may have the right to:
• Access, update, or delete your personal data.
• Withdraw consent for marketing communications.
• Request a copy of the information we hold about you.
To exercise your rights, please contact us at admin@ninearc.ca.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Terms & Conditions or comply with legal obligations.
8. Service Completion & Contractual Obligation
• All services provided by Ninearc Agency are to be completed in accordance with the contract and invoice issued at the time of engagement.
• Any modifications or additional services outside the scope of the original contract may incur additional costs and require a revised contract or invoice.
• Clients must review and approve the contract and invoice before services commence.
9. No Refund Policy
• All payments made to Ninearc Agency are non-refundable under any circumstances.
• Once a transaction is completed, no cancellations, refunds, or chargebacks will be issued.
• If a client wishes to terminate services before completion, the full invoiced amount remains due.
10. Changes to This Policy
We reserve the right to update this Terms & Conditions at any time. Any changes will be posted on this page with the updated effective date. Your continued use of our services after changes are made constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions about this Terms & Conditions, please contact us at:
Ninearc Agency - admin@ninearc.ca
By using our services, you acknowledge that you have read, understood, and agreed to this Terms & Conditions.
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